One Doncaster couple learnt this lesson the hard way when they were stopped at the airport on their way to their honeymoon in Spain. Adrian and Jane Smith got married a month ago.
Brandon is the couple’s son, who was to join the recently married couple on their honeymoon in Spain.
Because he had not yet been vaccinated, Brandon took a PCR test.
Brandon’s PCR test was deemed “invalid”.
Adrian explained: “I sort of stopped her and said this is the negative test result and she kind of frowned a bit and said, ‘oh I need to check the timings on this’, and she went off.
“It very quickly escalated into us being pulled out of the line and told, ‘sorry you can’t get on the aircraft.'”
The couple’s trip had cost £2,000 and was booked with Tui.
They used the company’s recommended service for their son’s PCR test.
Adrian said: “There were two very clear statements, one of them said step two take the test and it says up to 72 hours before the departure of the plane take the sample and register the sample.
“So it was very clear that it said departure of the plane not the arrival time in Spain, unfortunately that turned out to be incorrect information.”
Brandon’s test was deemed invalid for being 18 minutes outside the three-day time limit.
Adrian said: “We have lost our honeymoon, we can never rewind the clock and go back to that time now unfortunately.
“Tui have claimed the staff were supportive and did all they could to help while they simply stood there and watched us stranded in the airport.
“It’s just disgusting really.”
Jane said: “Devastated, absolutely gutted, shocked.”
The couple hasn’t planned another honeymoon.
But they hope their misadventure will be a warning to others.
In a statement, Tui said: “We’re very sorry the Smith family were unable to travel on their honeymoon due to the information on our testing partners website, and understand how disappointing this must have been.
“We have refunded their holiday, all testing costs, and are offering an additional voucher towards their next holiday as an apology for the upset caused.”
Published at Fri, 22 Oct 2021 16:20:00 +0000