Coronavirus flights: How to claim money back if refund isn’t issued for cancelled holidays

Coronavirus flights: How to claim money back if refund isn’t issued for cancelled holidays

Holidays have been cancelled for the near future with Britons ordered to stay at home due to coronavirus. Many people are concerned they will lose money as a result of axed flights and trips away. Holidaymakers are furious that trade firms are offering vouchers rather than providing refunds.

Aman Johal, Director and Lawyer for Your Lawyer, shared his expert advice with Express.co.uk.

He explained there are alternative ways to claim.

“In the wake of the coronavirus crisis and its disastrous impact on the travel industry, we’ve seen many airlines offer customer credit vouchers, rather than refunds,” said Johal.

“Consumers need to know that they don’t have to accept this, especially where there are alternative options available.

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“In reality, this can come down to what is agreed in the terms and conditions of the insurance.”

One way to claim back your money, if you bought the holiday on a credit card, is to make the most of the Consumer Credit Act.

Johal explained: “As a potential alternative, if you paid for the whole of your holiday using a credit card, or paid for part of it by more than £100, you could be entitled to claim the full cost back under section 75 of the Consumer Credit Act.

“You could make a claim via the provider which sends your bank statements i.e. Barclays or HSBC, rather than Mastercard.

“Taking this route could be costly.

“It’s important to weigh up the amount of money needed to pursue the case against the original cost of the holiday.

“In other words, if you paid thousands of pounds for a dream holiday then it may be worth it, but it might be a waste of time and money if you only spent a couple of hundred pounds on a weekend away.”

Published at Thu, 02 Apr 2020 03:01:00 +0000