DVLA scam text messages are sent to thousands of motorists with officials warning customers to not click on any links or share any personal information. However, Liverpool resident Fiona Atkin explained how her husband Dell was tricked into sharing vital personal details through the scam message.
After being supposedly contacted by the DVLA offering the family a vehicle rebate, Dell innocently gave out vital information.
After entering his National Insurance number and bank details on the fake site a warning flashed up to inform the family they had been conned.
Dell contacted his bank to find a fraudulent Universal Credit claim had been made against his details.
As a result of this, the family’s welfare payments have been suspended for a period of two weeks with predicted losses of up to £1,000.
She said: “They’re not helping us HMRC. They’ve been diabolical.
“I’m in the middle of a mandatory reconsideration, that doesn’t mean they’re going to restart my claim. It’s happening all over the UK, it was happening to the elderly.”
However HMRC told the paper they were simply following a protocol introduced last year to assess claims families were being scammed.
A series of DVLA scam messages have been sent to motorists in the past few months with many sharing their texts on social media.
Just days ago the DVLA shared images of several messages sent to road users warning they were fraudulent.
Many of the messages were focused on vehicle tax with the scammers warning motorists were due up to £82 worth of refunds.
Other messages were demanding to take action with a “last chance” letter to pay for tax with a link to a false website.
Another email shared by the DVLA claimed vehicle tax payments had failed which would trick some road users to pay again.
The DVLA have warned motorists they never ask customers for personal information through messages or send any external links.
They have urged road users to always ensure they use the official GOV.UK site to ensure they remain safe.
The agency advised motorists to report any false emails or text messages to the National Cyber Security Centre (NCSC) for analysis by professionals.
The NCSC says it will analyse the suspicious message and will look to block the address it came from to prevent further emails from being sent.
The NCSC also says they work with hosting companies to remove links to scam websites and help raise awareness of the scam to ensure motorists are not caught out.
Published at Sat, 30 May 2020 17:02:00 +0000