Britons may be slowly becoming less certain about their future holiday plans, as lockdown measures show little sign of imminent change. easyJet is one of the many who have cancelled vast swathes of its planned flight schedule in the coming months, with all flights cancelled “until further notice”.
Couple that with the Foreign and Commonwealth Office’s (FCO) advice to Britons to avoid all but essential travel for an “indefinite” period of time, it paints a worrying outlook for impending holidays that have not yet been officially cancelled.
For those who have been warned by the government to take extra safety precautions, such as people with pre-existing medical conditions or who are particularly vulnerable to COVID-19, the concept of travelling abroad before a vaccine is developed might be concerning.
However, airlines such as Jet2 have hinted at flights restarting as early as June, which is a positive nod towards the future of travel for many.
Of course, given the nature of the pandemic, the future is uncertain in almost every way, and easyJet has given no clear sign as to when travel will resume.
Customers who’s flight plans have already been cancelled should expect to hear from a member of the airline’s customer service team.
They will then be given a number of options to chose from in line with the airline’s coronavirus cancellation policy.
“We know that this has been a difficult and frustrating time for many of you who have had your travel plans disrupted, for those who may have had to wait on calls, or for those who faced difficulties booking onto rescue flights,” reads a statement from the airline.
easyJet is currently working on a 7-day rolling basis which means customers are only likely to hear the fate of their future travel plans a week before the anticipated departure date.
Those who have cancelled plans will be given the option to reschedule or receive a flight voucher worth the value of their journey.
According to easyJet customers can “switch to any other flight, any time.”
They advise: “You can fly anywhere on our network and you will not pay change fees.
“Seats are currently for sale until May 2021 and you can do this via Manage Bookings or the easyJet app.
“Claim a voucher for the full value of your ticket. If you aren’t ready to book again just yet, a voucher provides the flexibility to book travel in future, for flying through to at least Summer 2021.”
The airline aims to accommodate all requests within 28 days of contact.
Customers who wish to claim their money back instead can do so via the airline’s dedicated call centres, but they warn “our call centre team have been impacted by a combination of high demand and national lockdowns, so call waiting times and processing will be considerably longer than usual.”
Customers who have future plans which they may no longer feel comfortable with are also being offered the opportunity to amend their travel dates free of charge.
However, should they wish to cancel, the airline says they are not able to offer a refund.
easyJet explains: “We review our flying program every seven days and we advise customers to wait until that time frame to be able to choose all available options given to them.
“If your flight is not cancelled we are unable to process any refund requests.”
Express.co.uk contacted easyJet for further comment, and to determine if there is a way to claim money back for future travel.
A spokesperson explained that customers who want to cancel are still bound by easyJet’s standard terms and conditions relating to refunds.
They said: “Customers on cancelled flights can transfer to an alternative flight free of charge or receive a voucher for the value of their booking online or claim a refund through our contact centre. Customers may also submit a claim in writing via a new dedicated refund webform, online.
“We are processing refunds for customers and aim to so in less than 28 days, however because of the increased volumes due to the pandemic, it could, unfortunately, take longer. We would thank customers for their patience and assure them that these entitlements will be available long after their cancelled flight has flown.
“For customers whose flights are not cancelled but would like to move to a later date they can amend their flight online with no change fee and we have brought forward our schedule on-sale so customers have more choice to move their flights, up to 18 April 2021.”
Published at Wed, 06 May 2020 08:09:00 +0000