Marks & Spencer opens new type of food store to change how customers shop

Marks & Spencer opens new type of food store to change how customers shop

Marks & Spencer Foodhalls are a popular option among shoppers. The company has opened a new sustainable store to help reduce waste.

The branches are part of the retailer’s ‘Fill You Own’ concept.

Customers can cut back on how much plastic they use with more than 50 lines of refillable grocery essentials.

The range of food on offer includes pasta, rice, cereal, confectionery and frozen fruit.

Those hoping to shop in stores simply need to bring their own storage containers and fill up on what they need.


The third store has been opened as part of M&S Food’s plan to become more sustainable.

Since 2018, the retailer has removed 2,000 tonnes of plastic and stopped using black plastic – which is difficult to recycle – in stores.

This includes a plastic take-back scheme which has been rolled out to 16 stores.

With the scheme, customers can return plastic from any retailer that can’t be recycled and the stores will help turn it into playground equipment.

M&S Food’s director of food technology Paul Willgoss commented: “As we continue testing and learning from ‘Fill Your Own’, it’s clear that demand for refillables remains strong.

“We know families particularly enjoy shopping the concept as a fun activity.

“So our new store in the popular Staines shopping centre is the ideal next location for ‘Fill Your Own’.

“But most importantly, our customers care about the issue of plastic and this initiative is just one part of our plan to help them reduce, reuse and recycle – because we know our actions today will help to protect the planet tomorrow.”

Marks & Spencer has joined other supermarket chains to alter how customers shop over the last few months. 

It has updated shopping rules in the line coronavirus guidance.

Published at Tue, 08 Dec 2020 07:46:00 +0000