Martin Lewis warns easyJet customers to ‘beware’ in the face of rising costs

Martin Lewis warns easyJet customers to ‘beware’ in the face of rising costs

Money saving expert Martin Lewis is urging holidaymakers to “beware” ahead of a new easyJet hand luggage policy set to be implemented from February. Holidaymakers will no longer be able to take a larger item of hand luggage on board for free.

If customers bring a larger bag onboard after February 10 it will cost them.

He adds: “They will put it in it the hold, you won’t even get to keep it.”

However, there is good news for holidaymakers who have made a booking already.

“If you have made a booking already then what they will do is they will put your bag in the hold, but they will do it for free. So, beware of that for future travel,” he continued.

The airline received an onslaught of backlash from travel experts when it made the announcement.

Rob Burgess, editor of UK frequent flyer website www.headforpoints.com said: “It is disappointing to see easyJet following Ryanair and Wizz Air with charges for using the overhead bins.

“A lot of their core business passengers will find that their laptop bag does not meet the guidelines for fitting under their seat.

“With passenger demand not predicted to return to 2019 levels until at least 2023, it seems foolish to alienate customers in this way.

“British Airways will be delighted to see some clear water opening up between their policies and their biggest UK competitor for short-haul business passengers.

“What is even more confusing is the unwillingness to allow passengers to buy overhead bin access.”

Meanwhile, Rory Boland, editor of Which? Travel said: “While this decision has been framed as a means of improving boarding and punctuality, airlines make millions from the sale of flight add-ons, so passengers would be forgiven for thinking this is nothing but EasyJet finding a new way to get more cash out of them.

“With easyjet primarily serving holiday destinations, this new baggage allowance will be of little use to many passengers, who will now feel they have no choice but to pay more.

“We’d advise people to do a proper flight fare comparison before choosing who to fly with, and look at the total price – other carriers may have a higher headline price, but could work out cheaper overall once add-ons like baggage are factored in.”

The airline has defended the move, saying it is an effort to increase “punctuality”.

EasyJet chief commercial and customer officer Robert Carey said: “Punctuality is important to our customers and we know that, if they have their bags placed into the hold at the gate due to the limited space onboard, this can cause flight delays and it can be frustrating for them too.

“Our new policy will improve boarding and punctuality for everyone, as well as give our customers certainty of what they will have with them onboard.”

Published at Sat, 05 Dec 2020 10:47:00 +0000