Microsoft may have a problem after a number of Windows 10-powered Surface Laptop 3 owners have noticed a concerning issue with the touchscreen display. Numerous reports state that the screen on these flagship laptops are cracking for no apparent reason – an issue which is clearly worrying.
Microsoft first started to investigate these claims back in February and has now revealed the cause of the hardware glitch as well as an offer of a free repair. A new support document, shared online, explains that a small number of devices may have a weakness which could leave them prone to cracking
In the support document, Microsoft said: “We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause.
“If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.”
As well as fixing the glitch without charge, Microsoft has said it’s happy to reimburse anyone who may have paid to have their laptops to repaired before the problem was officially identified.
“If you have previously paid Microsoft for a Surface Laptop 3 repair that you believe experienced this issue, please contact Microsoft Support to learn about reimbursement,” confirmed the Redmond-based technology firm.
The Microsoft Surface Laptop 3 was announced late last year and includes a larger trackpad, faster processor, USB-C and USB-A ports and a long-lasting battery with fast charging.
There are two sizes including a 13.5-inch and 15-inch model with prices currently starting from £899. Along with this new laptop, Microsoft has also just announced the release of its new Surface Go 2 tablet and a refreshed Surface Book 3.
Both of these devices get more power under the hood with the Surface Go 2 being boosted with a see speed gain of up to 64 percent. Those PCs aren’t the only new products as Microsoft will also begin shipping its latest headphones in the coming weeks.
The new on-ear Surface Headphones 2 cost £239.99 and offer premium sound and comfort. If you want something a little more subtle on your ears then there’s also the launch of the new Surface Earbuds. These wireless in-ear headphones offer a similar experience to Apple’s AirPods with a comfortable fit and long battery life.
Published at Tue, 12 May 2020 05:24:00 +0000