Ryanair flights are set to improve as the budget Irish airline reveals how it is making customer care even better, the carrier has said. Travellers with Ryanair now have 48 hours after booking to make amendments for free. This time period was previously 24 hours. Ryanair explained on their website: “Customers who have booked their flight directly on the Ryanair.com website have a 24 hour grace period from the time of original booking, to correct any minor errors (i.e. spelling of names, incorrect routings/dates/times) free of charge.” However, the new customer care improvements do not stop there as the airline promises to deliver “More Choice, Lower Fares and Great Care” to its 152m customers.
Ryanair is also introducing New Ryanair Choice which sees customers pay an annual fee of £199.
This gets them free seats, fast-track and priority boarding for frequent guests.
Compensation will also be easier to receive, the airline has said. The airline’s statement said its Customer Care Charter offers: “EU261 claims processed in 10 days, new 24/7 support, connect in two minutes.”
Under EU Regulation 261/2004, passengers are entitled to up to €600 (£527) in compensation when their flight lands at their destination more than three hours late.
Last year Ryanair maintained financial compensation was not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline’s staff following staff strikes and cancelled flight in the summer.
More Ryanair passengers put in compensation claims for cancelled flights or delays to arbitration in 2018 than any other airline.
Another addition to its 2019 changes is an even greater commitment to punctuality and lower fares.
Ryanair has said that if passengers find a cheaper fare than one offered by Ryanair within three hours, customers will be paid the difference and given a €5 MyRyanair credit.
There will also be digital improvements, providing a new fare finder, sports tickets, bespoke travel guides and faster mobile.
Ryanair planes are also said to be upgraded with the introduction of “New Max Aircraft.”
Launching in April, these “green” planes will boast “new interiors, more legroom and more seats.”
Ryanair’s Kenny Jacobs said: “Ryanair is pleased to launch our 2019 customer care improvements while continuing to deliver ‘more choice, lower fares and great care’.
“Ryanair will carry 152m customers this year who will enjoy these latest improvements including lowest price and punctuality promises, our Customer Care Charter, new Ryanair Choice membership.
“This Summer many will enjoy our new Boeing MAX “Gamechanger” aircraft with more legroom and bright new interiors.
“While we continue to improve our customer care, one thing that won’t change is our lower fares – which we promise will not be beaten.
“Our customers will still enjoy the biggest choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes.”
Published at Thu, 14 Feb 2019 11:32:00 +0000