Sky, BT and Virgin have all implemented some radical changes over the past week as the firm’s try and help customers who are now being forced to stay at home. Brits have been advised not to leave the comfort of their living rooms as the country battles to stop the spread of the coronavirus and that means telecoms companies have never been so important.
Many of us are working from home which means broadband connectivity is vital and not seeing loved ones means speaking on the phone or via video calls is the only way to stay in touch.
With this in mind, Sky, BT and Virgin have all revealed their plans to help consumers during these unprecedented times.
So, if you subscribe to services from these popular firms here’s what has changed.
Cancel Sky Sports: With almost all sporting events now cancelled or postponed, you might be wondering if it’s worth paying for Sky Sports. Sky has announced that it is offering customers the chance to pause/cancel their contracts without paying a penalty. This means you can stop paying any fees until things get back to normal.
Free Sky Go Extra: Sky says its Sky Go Extra will now be available to all customers for free. This will allow households to have access to Sky TV on three screens at the same time – something the satellite broadcaster usually charges customers extra for.
Free calls: To help customers keep in touch, Sky is making big changes to its phone service. This includes free calls to UK landlines at any time of day for all existing Sky Talk customers. This incentive is available now until the end of April.
All Sky Mobile customers will also get a 10GB data boost into their Piggybanks, free of charge. This can be shared across all the SIMs on the account
Sky also says that all call centres and engineers will prioritise the needs of existing customers to ensure their service keeps running smoothly.
Unlimited broadband from all: Customers with capped broadband contracts can breathe a sigh of relief. BT has said it is now offering unlimited home broadband for all. This means BT is removing all caps on home broadband plans so every customer has unlimited data to use whether working from home, keeping the kids connected to school or streaming the latest films.
Access the NHS: There’s now better access to the NHS online with EE and BT Mobile customers being able to check this vital website without using any of the data in their plan – even if they’ve run out of data completely.
No extra charges: BT says it is committed to helping its most vulnerable customers with it removing out-of-bundle charges for the most critical services, such as UK landline and mobile calls, and placing a £5 per month cap so people can make the essential calls they need to keep in touch, without worrying about their bill.
Free calls: Virgin confirmed that, starting from today, it will hand more than 2.7 million Pay Monthly customers unlimited minutes to landlines and mobile numbers, plus a 10GB data boost – at no extra cost. This helpful incentive will last for a month.
Broadband: With more of us at home, the UK’s broadband is set to take a massive battering. Virgin says it’s working hard to make sure its broadband network survives this onslaught with its army of technicians and support teams keeping an eye on its service and performance to make sure it can respond to extra traffic.
More films at home: Virgin Media customers will be able to watch DreamWorks Animation’s newest film Trolls World Tour, the sequel to the blockbuster hit Trolls, on Monday 6 April – the same day as its UK cinema release.
NBCUniversal titles that are currently in theatrical release will also be available on-demand on Virgin Media Store from Friday 20 March. This includes recent films from Universal Pictures and its speciality label Focus Features such as The Hunt, The Invisible Man and Emma.
Published at Mon, 23 Mar 2020 07:00:00 +0000