State pension Post Office collection processes have changed – what you need to know

State pension Post Office collection processes have changed – what you need to know

State pension payments can come through to regular bank accounts but some may choose to receive their income through the Post Office. A Post Office Card Account (POCA) can be used for this purpose but physically collecting payments can be difficult at the moment.

“You and your agent are both required to sign and date the letter before it is taken to the Post Office, your agent will be required to provide ID.”

It should also be noted that the pensioner involved could ask someone to take the form to the Post Office on their behalf so long as it is completed and has been signed.

Many Post Offices will likely be closed at the moment but POCA users should still have some options.

Closed branches should have a notice advising visitors of their nearest open branch.

The DWP are in the process of trying to get people to convert to alternative accounts for their pensions and other benefits.

Some affected claimants may have already been contacted about this, as the Post Offices website confirmed: “DWP and other government departments are implementing a conversion campaign to encourage POca customers to convert to an alternative account to receive payment of pensions, benefits and tax credits.

“You are likely to receive a letter during the next 12 months asking for your bank account details or providing information on where to go for advice on opening an account.

“Many of our customers have already received a letter and converted to a bank account and are continuing to visit their Post Office branch to withdraw their money.”

Published at Wed, 24 Jun 2020 07:59:00 +0000