Although air travel is on hold for the time being, Skytrax has revealed its annual round-up of the best airports in the world. The top 100 airports were voted for by international travellers, and offer an insight into which flight hubs are leading the way, with one crowned the “world’s best airport”.
For the eighth year running, Singapore’s Changi Airport took the top spot thanks to its customer service and an impressive array of amenities.
It was followed by Tokyo Haneda Airport and Doha’s Hamad International Airport, which took second and third place respectively.
South Korea’s Incheon International Airport, Germany’s Munich Airport, Hong Kong International Airport, Narita International Airport in Tokyo, Chūbu Centrair International Airport in Japan, Amsterdam Schiphol Airport and Japan’s Kansai International Airport all made it to the top 10.
However, though no UK flight hubs made it to the top 10, Heathrow wasn’t far off, being voted the 12th best airport in the world.
The airport, though currently running at minimal capacity, is currently one of the first in the UK to trial new measures to detect COVID-19 in passengers.
Chief executive John Holland-Kaye revealed new technology under review at the airport includes ultraviolet sanitation, facial recognition with thermostat reading technology and contactless security procedures.
It is hoped they will help boost safety for staff and passengers in the future.
London Gatwick also made the top 100, coming in at 66.
Airports were ranked on a number of metrics, including cleanliness of floors, security areas, washrooms, seating areas, and fingerprint/access points.
Customers also noted cleaning staff presence, as well as the waste collection and recycling options on offer.
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The awards ceremony, which should have taken place on April 1, was cancelled amid the coronavirus pandemic.
Instead, the awards were presented virtually on May 10, with the winning airport crowned via a live Youtube ceremony.
“Having deferred the award announcements for nearly six weeks, we felt it was now right to try and bring some cheer into the airport industry in these difficult times,” said Edward Plaisted, CEO of Skytrax, in a statement.
Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said: “Changi Airport is humbled to receive this affirmation from our travellers, made possible by the strong support from our airport partners. This has been a challenging year for all us.
“Like everyone else, here at Changi, we continue to do our best to safeguard and protect the health of our travellers, our visitors and our airport workers.
“We wish everyone in the international aviation community well. Let’s look forward to better times and soon.”
Mr Edward Plaisted, CEO of Skytrax added: “For Singapore Changi Airport to be voted the World’s Best Airport title for eight consecutive years is a truly remarkable achievement and demonstrates a simply fantastic level of consistency.
Singapore Changi Airport remains a very popular choice with customers and delights at nearly all points in the airport journey, and it is this attention to detail that proves so popular.”
The airport is one of the largest transportation hubs in Asia, serving 68.3 million passengers in 2019 alone.
Some of its major features include over 400 different shopping experiences, including globally renowned designer names, and over 160 dining experiences.
Singapore Changi Airport is also home to the tallest airport slide in the world, a free 24-hour cinema, a rooftop swimming pool and a butterfly park.
In 2019, airport bosses also unveiled a brand new £951 million development named Jewel, which is home to the world’s biggest indoor waterfalls and a forest.
The Jewel development connects its four existing terminals.
British Airways is one UK airline which operates direct flights from London to Singapore Changi Airport.
Published at Tue, 12 May 2020 17:57:00 +0000