“Each company will have their own process for managing future departures and will be contacting customers due to travel imminently.
“There is no legal definition of ‘imminent travel’, however it is generally considered to be within the next few days.
“Our advice to customers with future bookings is to be patient and wait to be contacted by your travel provider.
“Travel companies are extremely busy, given the pressures of the current crisis, and will be looking at imminent departures first and deciding how far in advance they will offer alternative arrangements or refunds.”
Published at Mon, 06 Apr 2020 17:35:00 +0000