Virgin Media broadband down: Customers hit by issues as large parts of London offline

Virgin Media broadband down: Customers hit by issues as large parts of London offline

Virgin Media customers across in parts of London are being hit by a broadband outage this morning which has left many unable to access the web.

The issues appear to have begun at around 9.30am with Virgin users confirming that they are seeing an error when attempting to get online.

Down Detector, which monitors outages across the globe, is showing almost two thousand reports across large parts of North and South West London.

Posting on Down Detector’s forum page, one Virgin customer said: “Internet completely down in North London. Also had a coworker call me to let me know his internet is down as well. Seems like a wide issue.”

Whilst another added: “Service down in SE London. Have client work calls coming up really soon my job is on the line here.”

Along with those reports on Down Detector, Virgin customers are also flooding Twitter with complaints about the outage.

In one tweet a user said: “@virginmedia fibre M200 internet connection is down in Pimlico / SW1V area. I can’t seem to check fault status as that webpage is down. Is it a fault?”

And another post on social media added: “@virginmedia #broadband down in #SE22. Service status page says everything is fine? Please advise?”

There’s no word on what is causing the issues but we will update this story when we find out more.

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Published at Thu, 25 Jun 2020 08:49:00 +0000