Each one of the UK’s biggest broadband suppliers has been put to its paces to work out who is the greatest when it comes to speed, price and performance. This latest report comes via the team at BusinessFibre.co.uk who has used data from across a wide-range of the telecoms industry to rate the UK’s broadband and crown a winner. So, how does your provider compare?
Well, the leader of the broadband pack might surprise you as beating all of its rivals is Zen Internet who scored top marks across all areas. Although this Internet Service Provider (ISP) is one of the priciest in the list, its broadband offers fast speeds (both download and upload), great customer satisfaction and the best overall reliability.
Customers with Zen get average speeds of 112.2Mbps – well above the UK average – and the firm scores a customers service rating of 4.4 out of 5, which is the highest of any of the other providers in the chart.
Second in the chart was Virgin Media which, despite being the most expensive, offers the fastest speeds and a good satisfaction rating from customers. Virgin is followed by Vodafone in third and Post Office in fourth.
Coming bottom of Buisnessfibre’s league table are TalkTalk, Sky and BT who all scored poorly for speeds, satisfaction and reliability.
In fact, despite being one of the most expensive, BT’s broadband plans were found to have some of the slowest download speeds and lowest score when it comes to customer service.
The lowest price for the first year of BT broadband is £320, however, customers only get an average speed of 40.8Mbs – that’s compared with 112Mbps available to Zen subscribers for the same price. This isn’t the first time Zen has come out on top when it comes to broadband speeds.
Recent results from the annual Broadband Genie home broadband survey gave Zen the gong for Best Broadband Provider, Most Recommended Provider and Most Trusted Provider.
According to the latest results, the Lancashire-based ISP also had the fastest standard and superfast broadband speeds.
Zen was not the only ISP to take home some unexpected awards; Direct Save Telecom won best value provider and best customer care. It marks the first time smaller providers have beaten the larger ISP’s to finish top in all the survey categories. Making it a trio of victories, Zen also finished top of Which?’s latest broadband survey.
At 84 percent, Zen was 14 percent points ahead of the next nearest provider, with the big four lagging further behind in the 50-60 percent range.
Richard Tang, Zen’s Founder and Chairman, said: “We’re thrilled to once again come out on top of Which?’s latest survey into the state of the UK’s broadband market scoring five stars in six categories. It is particularly pleasing that our reliability score continues to earn top marks especially as a reliable broadband connection is now more important than ever. It’s recognition of the tireless work our people do to provide exceptional service and great value to our customers across the country. At Zen, the culture we’ve created is putting the happiness of staff, customers and suppliers above all else.”
Published at Sat, 02 May 2020 05:45:00 +0000