How will car insurance operate during coronavirus?
The Financial Conduct Authority (FCA) has urged insurance firms to provide information to consumers about how policies could be affected during coronavirus.
The FCA said some companies have made an effort in the difficult conditions but said they expected companies to communicate any issues to customers.
They called on firms to treat customers fairly in difficult circumstances and urged insurers to not impact claims processes for customers.
Chrstopher Woolard, interim Chief Executive of the FCA said: “Customer behaviour is changing. We expect insurance firms to recognise this and treat their customers fairly, recognising the circumstances customers may find themselves in.
Published at Fri, 20 Mar 2020 11:22:00 +0000