BT announced some massive changes during a press conference at its central London headquarters this morning, including a free broadband boost to thousands of BT broadband customers, as well as UK-only call centres from Christmas, and access to EE’s 5G for BT mobile customers.
Until now, only EE customers could upgrade to one of its 5G plans – despite the company being owned by BT.
EE was the first to introduce a 5G mobile network to the UK earlier this year, on May 30, 2019. 5G networks offers much faster speeds and lower latency than older 4G network technology.
5G is not designed to replace 4G, but will work in unison with the existing network. To benefit from the faster speeds – which often blast past anything available from BT’s fibre broadband offering – customers will need a 5G-enabled smartphone, like the Samsung Galaxy S10 5G, Samsung Note 10+ 5G, or OnePlus 7 Pro 5G.
Speaking of speed, BT isn’t hanging around with its 5G network. Customers will be able to sign-up to the service this Friday, October 11, 2019.
Built on the EE 5G network, BT customers in London, Birmingham, Cardiff, Manchester, Edinburgh and Belfast will now benefit from speeds between 100-150 Mbps faster than 4G connections – even in the busiest areas, during the busiest times. So, you’ll still be able to download the latest episode of The Capture for offline viewing on BBC iPlayer in the last few minutes before your train pulls into the station, instead of having to plan ahead and leave it downloading overnight the previous evening.
Bringing the EE 5G to BT customers is part of larger move to revive the BT brand itself.
While the company has sold SIM-only plans and monthly contracts for a little while, it’s hardly front-and-centre on its website. And since it barely has a presence on the high street, it’s a bit of a half-hearted effort compared to its landline, broadband and TV business.
But that’s all going to change.
Later this year, the BT brand returns to the high street to provide personal help within 20 minutes’ drive of 95 percent of the UK population.
BT will transform some 600 EE stores on your local high street into dual-branded shops for the first time, so that customers and small business customers can get access to experts who can help with everything from getting online for the first time, to the latest in smart home technology.
The telecom company will also offer 4G and 5G broadband solutions for small businesses in October that will deliver fibre-like speeds to business customers who cannot access Superfast Broadband today or who want an instant connection for temporary offices or locations, BT says.
Published at Tue, 08 Oct 2019 23:01:00 +0000